Champion’s Note: At Knockout Shop, we’re fighters serving fighters. These FAQs cover everything from our premium combat gear to global shipping. Can’t find your answer? Our cornerman team is ready at [email protected].

PRODUCT QUESTIONS

What makes your boxing gloves different from other retailers?
We specialize exclusively in combat sports gear, which means every glove we sell meets professional training standards. Our selection focuses on durability, wrist support, and proper weight distribution – the same features we demand in our own training.
How do I choose between Aqua Training Bags and traditional Heavy Punch Bags?
Aqua bags provide dynamic movement and realistic resistance for defensive drills, while traditional heavy bags offer consistent density for power development. Consider your training goals: technical fighters often prefer aqua bags, while power punchers may want both.
Do you carry equipment for MMA training as well as boxing?
Absolutely. Our MMA GLOVES, Knee & Elbow Pads, and Groin Guards are designed for cage combat, while our Body Armour section includes products for mixed martial artists. We equip fighters across all combat disciplines.

ORDER & PAYMENT

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.
Why was my credit card declined?
Common reasons include: insufficient funds, incorrect CVV code, or your bank flagging an international transaction (we’re based in California). Contact your bank first, then try again. Still having trouble? Email our finance team at [email protected].
Can I change my order after placing it?
We process orders fast (within 1-2 days). Email us immediately at [email protected] with your order number. If it hasn’t shipped, we’ll do our best to modify it.

SHIPPING & DELIVERY

What’s the difference between Standard and Free Shipping?
Standard ($12.95): DHL/FedEx – 10-15 days after dispatch. Trackable and reliable.
Free (Orders over $50): EMS – 15-25 days after dispatch. Great for non-urgent bulk orders.
Why don’t you ship to some Asian and remote regions?
Due to complex customs regulations and unreliable delivery networks in certain areas, we can’t guarantee our champion-level service. Email us your location, and we’ll check alternatives.
My fight camp starts in 3 weeks – which shipping should I choose?
Critical timeline: Select Standard Shipping and order TODAY. Account for 2-day processing + 15-day delivery + 1 week buffer for customs. For absolute certainty, consider expedited options – email us for quotes.

RETURNS & EXCHANGES

What’s your return policy?
15-day return window from delivery date. Items must be unused with original packaging. Contact [email protected] to initiate returns. We don’t cover return shipping unless the item was defective.
The gloves don’t fit – can I exchange them?
Yes, provided they’re unused and tags are intact. Email us within 15 days of receipt. Include photos of the gloves and your order number. We’ll guide you through the exchange process.
My headgear arrived damaged – what now?
We’ve got your back: Email photos of the damage and packaging to [email protected] immediately. We’ll either send replacement parts or a whole new unit, depending on the damage.

Still have questions? Our team of fighter-experts is standing by. Email [email protected] or call +1 (310) XXX-XXXX during California business hours (9AM-5PM PST).

Pro Tip: When emailing about an order, always include your order number for fastest service.